• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I just installed the Poly Computer Audio Connection and keep getting a "UDP Connection Failed" error. Here is the error log. My firewall on the computer is not blocking the connection.

 

  +--------------------------------------------------------------------+
  |                      Poly Computer Audio Connector                 |
  | App Version: 1.0.0.10                                                                  |
  | OS Info: Windows 10                 System Info: AMD64 64bit       |
  +--------------------------------------------------------------------+
  | Configurations:                                                    |
  | Errors (1)  Warnings (1)  NI_Icons (1)  NI_Msg (1)                 |
  | Playback (1)  Log (4)  Limit (20)  IPP (0)  exit (1)               |
  | PairMode (  Auto:1)  Passcode cache (1)  vdiSessionCtlEnabled (0)  |
  +--------------------------------------------------------------------+
[11/06/21:22:35:17]     |4| (btoe_keepaliv: 199) Registered network events handler successfully
[11/06/21:22:35:17]     |2| (       btoe.c: 306) SESSION SEQUENCE 1
[11/06/21:22:35:17]     |2| (       btoe.c: 320) Waiting for discovery thread to exit
[11/06/21:22:35:17]     |2| (btoe_network.:1093) Launching the discovery thread (PairMode: 1)...
[11/06/21:22:35:17]     |3| (btoe_network.:1170) Opening discovery server socket on port 2080...
[11/06/21:22:35:17] ERR |1| (btoe_network.:3734) bind failed with error -1/10048
[11/06/21:22:35:21] ERR |1| (btoe_network.:3742) UDP Connection failed. Please contact your Network Administrator. Application will now exit.
[11/06/21:22:35:21]     |2| (btoe_network.:2792) discovery thread exit ..... 
[11/06/21:22:35:21]     |2| (       btoe.c: 326) Terminating discovery thread
[11/06/21:22:35:21]     |2| (       btoe.c: 411) Cleared thread handles and events
[11/06/21:22:35:21]     |2| (btoe_win32.cp: 927) Recvd WM_DESTROY event
[11/06/21:22:35:21]     |3| (btoe_win32.cp: 447) Out of main message loop: Trying to close the udp/tcp server
[11/06/21:22:35:21] ERR |1| (btoe_win32.cp: 452) Error 10093
[11/06/21:22:35:21]     |2| (btoe_win32.cp: 480) Waiting for btoe_shutdown_event
[11/06/21:22:35:21]     |2| (btoe_keepaliv: 245) CEventSink::UnRegisterNetworkEventsHandler:245 Done
[11/06/21:22:35:21]     |0| (btoe_win32.cp: 532) ************ PBC Exited *************

 

I would like to use the software. Please help me.

1 REPLY 1
HP Recommended

Hello @ColinTheBoss ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a

new or follow-up post should contain.

Your post does not contain this information so it is hard to try and help.

 

We do not event know what phone you are trying to use this.

 

UDP Connection failed. Please contact your Network Administrator. Application will now exit.

 

The error points to your firewall.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.