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Polycom 8500 autologin

Bart_V
Occasional Advisor

Polycom 8500 autologin

Hello,

 

Some setup info:

    +-40 soundstation duo devices without issues

    Skype4Business onprem setup

    use PIN authentication

   recently bought a 8500 to test

Issue :

I'm not able to get the 8500 to login to Skype4B onprem automatically after a disconnect/connect of the network cable.

For all soundstation duo's this is working , but the 8500 remains logged out , you need to go to "sign in " and actually confirm "extension" and "PIN"  > it is not possible to just click "sign in".

 

Anyone tips to get auto-signin to work ? Or is this not supported ?

 

 

 

Message 1 of 8
7 REPLIES 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 8500 autologin

Hello @Bart_V,

welcome back to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

Please look here:

 

Sep 04, 2017 Question:Can I sign into Skype for Business using configuration parameters?

Resolution: Please see this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Bart_V
Occasional Advisor

Re: Polycom 8500 autologin

latest firmware loaded on the 8500 ( out of the box ) .

 

I already read the artical you posted , but that does not work. It just "pre-populates" the fields , but you still need to press login and confirm 2 times and press done ....

Also , for the soundstation duo's we don"t need to configure or create config files per device -> you log in ones and it remembers and just auto-login the next reboot...

 

 

Message 3 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 8500 autologin

Hello @Bart_V,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

If you can always replicate this please get this into support.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

 

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Bart_V
Occasional Advisor

Re: Polycom 8500 autologin

version is 5.5.2

MAC 64167F1D08E08 and I know it is bought via Westcon.

 

 

 

Message 5 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 8500 autologin

Hello @Bart_V,

I have 64167F1D08E0 down as purchased from SCANSOURCE COMMUNICATIONS.

 

One of them can escalate this into Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Bart_V
Occasional Advisor

Re: Polycom 8500 autologin

what is the purpose of this community if the only answer posted here is -> log a ticket ?

 

 

Message 7 of 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 8500 autologin

Hello Bart,

I get the same question over and over when asking someone to log a ticket.

 

Lets recap:

 

  • You have found an issue with one of our products
  • As Polycom creates the Software for these Products we are the only ones who can fix an issue if identified as such
  • As we are unable to do this via the medium of a free community forum we ask the user to open a ticket via their reseller

All of the above should not cause to much hassle and is a smooth process.

 

I even have a FAQ for this explaining this in detail here:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=


So please go ahead as advised as we are unable to help you otherwise.

 

Other than that you can wait for other community members to reply and wait for suggestions from them.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8