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Polycom CX5100 inside a Citrix environment

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Polycom CX5100 inside a Citrix environment

I have bought a Polycom CX5100 UC Station, and I want to use this station with Lync inside a Citrix environment. My issue is that the Citrix XenDesktop won't find the driver.


I'm getting following error message:


No webcam is detected.

Install a webcam to use with Lync. If you have already attached a webcam to the
computer, go to Windows Device Manager to make sure that it is installed and working


Please help me..



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Polycom Employee & Community Manager

Re: Polycom CX5100 inside a Citrix environment

Hello ,anvidaro,


welcome to the Polycom Community.

To my knowledge the Operating System and the LYNC  Skype client would supply the relevant drivers but I do not believe we support virtual environments / thin clients at present.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2