Solved: Polycom Device Management Service Utilization

Kevin_A · ‎10-30-2019

Equipment

Polycom Trio 8800 w/ Visual+

Ploycom Trio 8800 w/ VisualPro

Software Versions

Trios and Visual+ - 5.9.0.11421 (latest release wouldn't connect to Exchange server, I have documentation from vendor to fix this)

Updater Signature - Release

I am looking to utilize Polycom Device Management Service because we will soon have around 50 Trio 8800's. I see I can purchase licenses for $4.99 from CDW. If I purchase 1 license, how do I obtain the software? Do I download the 60-day trial from Polycom's website, and then activate it with the license?

It's a little unclear, and my vendor said they are not sure, as the PDMS is supported by Polycom directly.

Thank you.

SteffenBaierUK · ‎10-30-2019

Hello @Kevin_A ,

Welcome back to the Poly Community.

Jan 04, 2019 Question: Where can I find details on Poly Provisioning Servers?

Resolution: Polycom has separate Solutions for either on Premise Polycom ResourceManager RPRM or a Cloud Solution called PDMS-E and additional details can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎10-30-2019

Hello @Kevin_A ,

Welcome back to the Poly Community.

Jan 04, 2019 Question: Where can I find details on Poly Provisioning Servers?

Resolution: Polycom has separate Solutions for either on Premise Polycom ResourceManager RPRM or a Cloud Solution called PDMS-E and additional details can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Kevin_A · ‎10-30-2019

Thank you, Steffen!!!!

Polycom Device Management Service Utilization

Polycom Device Management Service Utilization

Re: Polycom Device Management Service Utilization

Re: Polycom Device Management Service Utilization

Re: Polycom Device Management Service Utilization