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Polycom Real Presence Trio 8800 - "Service Unavailable"

Highlighted
Occasional Contributor

Re: Polycom Real Presence Trio 8800 - "Service Unavailable"

Still haivng issues; here are my logs;

 

 

0426115936|acom |4|00|App "spipgui" has failed to read a message, error number = 92
0426115936|acom |5|00|AppComServer encountered a connection error.
0426115936|acom |4|00|Application spipgui from 127.0.0.1 [58009] has been disconnected.
0426115936|acom |4|00|App "osd" has failed to read a message, error number = 92
0426115936|acom |5|00|AppComServer encountered a connection error.
0426115936|acom |4|00|Application osd from 127.0.0.1 [58265] has been disconnected.
0426115936|acom |4|00|App "dbs" has failed to read a message, error number = 92
0426115936|acom |5|00|AppComServer encountered a connection error.
0426115936|acom |4|00|Application dbs from 127.0.0.1 [58777] has been disconnected.
0426115936|acom |4|00|App "ec" has failed to read a message, error number = 92
0426115936|acom |5|00|AppComServer encountered a connection error.
0426115936|acom |4|00|Application ec from 127.0.0.1 [58521] has been disconnected.
0426115937|pgui |*|00|Initial log entry. Current logging level 4

 

or 

0426120113|so   |4|00|cfgParamTimerCallBack: Restarting timer to delay posting of parameter change
0426120113|app1 |*|00|[AppHybridC]: App is completely initialized.
0426120113|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0426120113|ppcip|*|00|Initial log entry. Current logging level 4
0426120113|ppcip|4|00|IPIPC: ConnectToClient() authenticate client failed, closing socket
0426120113|ppcip|4|00|IPIPCCtrlTask: could not connect to client
0426120113|ppcip|4|00|IPIPC: ConnectToClient() authenticate client failed, closing socket
0426120113|ppcip|4|00|IPIPCCtrlTask: could not connect to client
0426120113|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0426120113|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0426120113|wdisp|*|00|Initial log entry. Current logging level 4
0426120113|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0426120113|app1 |4|00|Corporate directory is not Enabled.
0426120113|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0426120113|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0426120113|wdog |*|00|Hw Watchdog timer interface successfully opened from polyapp
0426120118|copy |4|00|Configuration of URL failed
0426120118|pgui |4|00|Try to set the data mocker when table model is null.
0426120118|copy |4|00|Configuration of URL failed
0426120118|clist|4|00|dbIO::processResult:no host
0426120118|clist|4|00|dbSet::srv2mem:'64167f3d0126-directory.xml' File transfer failed, trying to get local file
0426120118|clist|4|00|dbSet::load:cleared load error state m_sync=<0x40>
0426120118|clist|4|00|dbSet::ioRequest:dir=<0> m_status=<true> src=<000000000000-directory.xml> dst=</data/polycom/ffs0/user/64167f3d0126/000000000000-directory.xml> m_sync=<0x10>
0426120118|copy |4|00|Configuration of URL failed
0426120118|clist|4|00|dbIO::processResult:no host
0426120118|clist|4|00|dbSet::srv2mem:'000000000000-directory.xml' File transfer failed, trying to get local file
0426120120|pps  |*|00|Fast Boot Measurement Point: Ready for Call, uptime: 85.869 sec.

 

Message 21 of 24
Polycom Employee & Community Manager

Re: Polycom Real Presence Trio 8800 - "Service Unavailable"

Hello @brett_lindsey,

INGRAM MICRO sold this unit back in 23/02/2018 so please work with them on support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 22 of 24
Highlighted
Occasional Contributor

Re: Polycom Real Presence Trio 8800 - "Service Unavailable"

Steffen, you're really asking me to troubleshoot with the reseller and not the manufacturer? 

Message 23 of 24
Highlighted
Polycom Employee & Community Manager

Re: Polycom Real Presence Trio 8800 - "Service Unavailable"

Hello @brett_lindsey,

End Customers are unable to open a ticket directly with Polycom support. The reseller can do this for you.

 

I cannot spot anything jumping out at me from the snippet you posted.

 

Other people can chime in but at the end it needs to come via support.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 24 of 24