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Polycom Skype for business sign in after windows password reset.

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Polycom Skype for business sign in after windows password reset.

I was handed the phone system at my company without knowing anything about Polycom or BToE or RealConnect, so please forgive.

 

Whenever a user has to reset their windows sign in password they then have to go into Skype for Business and enter their new password to have their phone connect through the BToE.  We no longer use SfB we have migrated to Microsoft Teams.  All our phones and BToE connector are on older versions.

 

Phone firmware: 5.9.2.3446

BToE connector:  3.9.1.0

 

My question is, do users have to do this because of our old software/firmware versions or is it just the nature of the system?  I'm not having much luck finding answers on google.

 

Thanks any help or point in the right direction are greatly appreciated.

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Polycom Employee & Community Manager

Re: Polycom Skype for business sign in after windows password reset.

Hello @MilesR ,

 

Welcome to the Poly Community.

This is working as designed. There is no mechanism for Teams to pass the credentials to any 3PIP phones aka BToE. 

 

You have 2 options:

 

  • Uninstall BToE and enter the credentials either on the Phone UI or use the Web UI
  • Keep using BToE


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: Polycom Skype for business sign in after windows password reset.

Hello @MilesR ,

 

Welcome to the Poly Community.

This is working as designed. There is no mechanism for Teams to pass the credentials to any 3PIP phones aka BToE. 

 

You have 2 options:

 

  • Uninstall BToE and enter the credentials either on the Phone UI or use the Web UI
  • Keep using BToE


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2