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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-11-2020 12:50 PM

HP Recommended

I was handed the phone system at my company without knowing anything about Polycom or BToE or RealConnect, so please forgive.

 

Whenever a user has to reset their windows sign in password they then have to go into Skype for Business and enter their new password to have their phone connect through the BToE.  We no longer use SfB we have migrated to Microsoft Teams.  All our phones and BToE connector are on older versions.

 

Phone firmware: 5.9.2.3446

BToE connector:  3.9.1.0

 

My question is, do users have to do this because of our old software/firmware versions or is it just the nature of the system?  I'm not having much luck finding answers on google.

 

Thanks any help or point in the right direction are greatly appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-11-2020 01:10 PM

HP Recommended

Hello @MilesR ,

 

Welcome to the Poly Community.

This is working as designed. There is no mechanism for Teams to pass the credentials to any 3PIP phones aka BToE. 

 

You have 2 options:

 

  • Uninstall BToE and enter the credentials either on the Phone UI or use the Web UI
  • Keep using BToE


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-11-2020 01:10 PM

HP Recommended

Hello @MilesR ,

 

Welcome to the Poly Community.

This is working as designed. There is no mechanism for Teams to pass the credentials to any 3PIP phones aka BToE. 

 

You have 2 options:

 

  • Uninstall BToE and enter the credentials either on the Phone UI or use the Web UI
  • Keep using BToE


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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