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Polycom TRIO - Skype for Business Client Callback issues

Regular Advisor

Polycom TRIO - Skype for Business Client Callback issues

Is anyone experiencing issues using the callback feature on their Skype for business client to call back into a TRIO?


We have VVX and TRIOS.... only the TRIOS are affected.  Logging in via pin/AD credentials on the TRIO yields the same result.


When using call back from the Skype client, the TRIO joins the meeting but my skype user account just hangs for 30 seconds and then disconnects.


I have tested 2 software versions for the TRIO and both experience the same issue.


TRIO software:


We have skype for business 2015 on-prem.



Any help is much appreciated.  Even is someone can just confirm call back to the TRIO is working for them.



Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom TRIO - Skype for Business Client Callback issues

Hello Sean,

welcome back to the Polycom Community.

What is this feature ?


Can you describe exactly what you are doing?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2