• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Good afternoon, We have a Polycom Trio 8800 and set it to multi-line. Line 2, SIP is running, but line 1 (SFB o365) gives error: failed to fectch the user certificate. What could it be?

Thank You

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @vbcoliveira,

 

I think this FAQ will help you. For the next time, give the community more info about you enviroment (softwareversion, logs, backup config, etc.), please.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

View solution in original post

2 REPLIES 2
HP Recommended

Hi @vbcoliveira,

 

I think this FAQ will help you. For the next time, give the community more info about you enviroment (softwareversion, logs, backup config, etc.), please.

 

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

HP Recommended

Hi, It´s fix.

The problem was, the user account need 2 factor authentication.

Thank You

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.