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Polycom Trio 8800 Configuration

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Occasional Advisor

Polycom Trio 8800 Configuration

Hi, I'm trying to configure a Polycom Trio 8800 for Skype using SIP Protocol, But when trying to connect to conference meetings call ends right after clicking join meeting on my Calendar, And can't seem to be able to configure Zoom or Webex, So if there's any chance someone can give me configuration files i can upload to my polycom I will be thankful.

Model: Trio 8800

SW Version: 5.9.3.7982

Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Configuration

Hello @Eslam Shaban ,

 

Welcome to the Poly Community.

When using the Trio in Hybrid Mode you need to ensure that Line 1 is Skype for Business aka the Base Profile needs to be set to this.

 

Once that is added there are no changes required in order to get Skype for Business going.

 

Anything else that is needed is described here:

 

Aug 15, 2018 Question: Can I enable more than 1 Line on my Poly Trio?

Resolution: UC Software 5.5.2 for Poly Trio added the Hybrid registration feature. Details are in the Admin Guide or => here <=  and it can be up to 3 different lines.

 

and for example:

 

Nov 27, 2017 Question: Can I add Zoom to the Poly Trio?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Occasional Advisor

Re: Polycom Trio 8800 Configuration

@SteffenBaierUK

Appreciate your support, As for Skype when I join conference meetings it goes out after 10 seconds, And the links you provided for Zoom configuration when I import the Zoom Hybrid configuration file into Polycom then try to use the Zoom Icon to get into meetings it just kicks me out immediately before it asks me to put my Zoom Meeting ID, Can u clarify if there's anything needed to be edited on the configuration file.

Message 3 of 10
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Configuration

Hello @Eslam Shaban ,

 

Are you using a Visual+ or VisualPro with your Trio?

 

In regards getting kicked out of the meeting did you check the caveats aka not name the lines the same name etc. as mentioned in the FAQ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
Highlighted
Occasional Advisor

Re: Polycom Trio 8800 Configuration

@SteffenBaierUK

I'm using Visual+ on my Trio

And I have tried to edit the name of the lines, But was no luck of getting it work.

Message 5 of 10
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Configuration

Hello @Eslam Shaban ,

Simply share a backup.

 

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

 

If this fails, and nobody else can help, please open a ticket.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
Highlighted
Occasional Advisor

Re: Polycom Trio 8800 Configuration

Phone Backup below

https://1drv.ms/u/s!AvOvJW1lC8iXgjqBAT7t4B3kH5MH

Couldn't upload it, Said The attachment's backup.pbu content type (application/octet-stream) does not match its file extension and has been removed.

 

Message 7 of 10
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Configuration

Hello @Eslam Shaban 

 

usually the backup contains the Mac address so I could look up who would be responsible to support you.

 

Please share the device mac

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 10
Highlighted
Occasional Advisor

Re: Polycom Trio 8800 Configuration

Device Part Number: 3111-65290-001 Rev:B

Device Mac Address: 64:16:7F:BA:16:B3

 

Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Configuration

Hello @Eslam Shaban ,

 

FIRST VIDEO COMMUNICATIONS FZ LLC sold this back in 18/12/2019 and they are your Tier 1 contact and can open a support ticket with Poly for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10