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Polycom Trio 8800 Skype for Business Sign in page grayed out

mark.todish@fosterfarms.com
Occasional Visitor

Polycom Trio 8800 Skype for Business Sign in page grayed out

We have setup our Trio 8800 (UC 5.5.2.11338) for SIP without a problem, but I have now been asked to connect it to Skype for Business to get calendar functions on this phone. We have given the room resource a Skype account with a phone system license, opened the specified firewall ports, purchased the required lync license through polycom, and set the base profile to s4b. I can now get to the Skype for Business Sign in page on the web application, but all of the fields on the page are greyed out.

 

What am I missing in configuration that allows me to edit the Skype for Business login page?

Message 1 of 5
4 REPLIES 4
SR_MCSE
Frequent Advisor

Re: Polycom Trio 8800 Skype for Business Sign in page grayed out

Mark,

 

Are 'Use User Credentials' set to enable? 

 

In order for it log into SfB, you need to use User Credentials and populate the Sign-In address, User and Password fields. 

 

 

Message 2 of 5
mark.todish@fosterfarms.com
Occasional Visitor

Re: Polycom Trio 8800 Skype for Business Sign in page grayed out

It wouldn't let me enable... However, after playing around with it, somehow, I'm not sure how, it now allows me to enable that and attempt to sign in. It hangs on signing in for about 5 minutes, but always fails. There are several pages of this error:

 

1208132858|app1 |*|00|Key bounce detected, 56 skipped, rtosTickGet() = 22793, m_preKeyTicks = 22789

 

I haven't been able to figure out what is causing that or why it is failing.

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Skype for Business Sign in page grayed out

Hello mark.todish@fosterfarms.com,

welcome to the Polycom Community.

 

You can always post the log here fir the professionals to look at.

 

I suggest you factory default the unit.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Then change to LYNC base profile

 

re-enable the web interface

 

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=

 

Then sign in


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
SR_MCSE
Frequent Advisor

Re: Polycom Trio 8800 Skype for Business Sign in page grayed out

I have found that you must have the unit synchronized with a time server. 

 

Are you logging into an on-premise SfB or SfB online? 

 

To help debug the issue, change your logging under settings > logging > module Log level limits > Skype for Business ABS to debug. 

 

You'll be able to follow the login process and see what's happening. 

 

You may want to post the export of the log for us to see. 

 

 

Message 5 of 5