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Polycom Trio 8800 Visual+ Power

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Occasional Visitor

Polycom Trio 8800 Visual+ Power

I am trying to connect my Trio Visual box to my 8800 phone, and going by the diagram, it shows that I can use the LAN out on the phone to power the Visual box, however that does not work.  Does the 8800 need to be set to pass PoE on the output?  I really don't want to have to use another network port for my visual box.

 

I did hook up the Visual box to another PoE network jack, and the phone did find it and pair to it, but I really don't want to go that route as my permanant install.  I would like to just use the Eth output jack on the phone, like the instructions depict.

Message 1 of 4
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Polycom Employee & Community Manager

Re: Polycom Trio 8800 Visual+ Power

Hello cbudrecki,

welcome to the Polycom Community.

The Trio does require a PoE+ port in order to power the Visual+


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Highlighted
Polycom Employee & Community Manager

Re: Polycom Trio 8800 Visual+ Power

Hello cbudrecki,

welcome to the Polycom Community.

The Trio does require a PoE+ port in order to power the Visual+


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Frequent Visitor

Re: Polycom Trio 8800 Visual+ Power

Perhaps you could come out of the Trio's ethernet port and put a POE injector inline to power the Visual+ box. 

Message 3 of 4
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Occasional Visitor

Re: Polycom Trio 8800 Visual+ Power

Then perhaps Polycom should review the documents included with the equipment.  It clearly shows coming from a PoE+ wall jack, to the phone, from the phone, to the Visual +, with no other PoE needed.  This is clearly not the case.

Message 4 of 4