This is what we have:
- Phone Version: 188.8.131.5230
- Phone Model: RealPresence Trio 8800 / Visual+
- Call platform: Skype for Business Online ( Microsoft 365 Business Basic) - NOT WORKING
- MAC address is 64:16:7F:4F:C0:36
We have had problems with the Polycom system for a long time now. We even stopped using it because we couldn't connect through the SfB anymore. I know that support for SfB is over and that Microsoft is shutting down this app, but I'm not sure does this affects our system. In any case, the system is not working anymore, we can't sign in. When I connect it through the Teams Base profile, we don't have video support and that is not an option for us. I downgraded the software version to version 184.108.40.20630 because I read this article on community (https://community.polycom.com/t5/Microsoft-UC-Platforms/Poly-Trio-8800-SfB-to-Teams/m-p/116466).
"Only UC Software 5.9.5 is officially Microsoft certified so the Trio should only be running UC Software 5.9.5"
To put it in a simple way.
What do we need, to make Polycom work again (video and audio)? It doesn't have to be Microsoft, just interested in the options.
I hope that you can help us.
Other volunteers are welcome to comment but official support can only be provided via the well-outlined methods.
Just to re-cap (as explained in multiple posts)
As you just state NOT WORKING or can't sign in and you have not provided any logs for us volunteers to look at we can only recommend the same as we did over a year ago.
You could work with a Poly reseller in your region to look at the Poly RealConnect Service if you want to use Teams.
There are other solutions out there and my personal advice is to work with a Poly reseller in your region.
In addition, you may want to look at our Trade-In offer to swap the Trio 8x00 against a Poly Trio C60 which is a certified device for Microsoft teams.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.