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Polycom Trio 8800 & HDMI auf Display Port adapter?

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Occasional Contributor

Polycom Trio 8800 & HDMI auf Display Port adapter?

Hi,

 

I got a Polycom Trio 8800 as test device. However I do not yet have a HDMI compatible screen so I used a HDMI to DisplayPort adapter. I would now expect that the Trio showed something on the screen. But thats not the case. Did I need to perform some actions on the device in order to show something on the TFT? The small box is paired with the phone and shows a green light.

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Occasional Contributor

Re: Polycom Trio 8800 & HDMI auf Display Port adapter?

I see. As this is a test device, we do not have a screen here (we are new with the SfB enabled Polycom devices and need to test them at first).

 

By the way: After changing the wire to an "HDMI -> DVI" one, the TFT started to work. So at least the adapter with the used TFT wasn´t worinking here.

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Polycom Employee & Community Manager

Re: Polycom Trio 8800 & HDMI auf Display Port adapter?

Hello BastianW,

Polycom has not tested any HDMI to DisplayPort adapters and recommends connecting the Visual+ with an HDMI monitor using the HDMI cable supplied together with the Visual+.

 

I am sure we are backwards compatible to DVI but the official recommendation is HDMI.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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Occasional Contributor

Re: Polycom Trio 8800 & HDMI auf Display Port adapter?

I see. As this is a test device, we do not have a screen here (we are new with the SfB enabled Polycom devices and need to test them at first).

 

By the way: After changing the wire to an "HDMI -> DVI" one, the TFT started to work. So at least the adapter with the used TFT wasn´t worinking here.

View solution in original post

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