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Polycom Trio 8800 automatic update

Andronic
Visitor

Polycom Trio 8800 automatic update

Hello,

Our Polycom trio 8800 used the latest firmware released  5.7.1.4133 but the phone still download something.
The message "Software update in progress" is shown to the screen.
How to disable automatic software update?

Thanks,
Andronic

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio 8800 automatic update

Hello @Andronic,

 

welcome to the Polycom Community.


With no logs or anything it is hard to tell what type of setup you have.


The Skype for Business FAQ contains this post => here <= which can be found reffered to all over the community when searching for a similar topic.

 

Feb 02, 2016 Question:How can I prevent a Polycom VVX Business Media Phone to be downgraded / upgraded automatically via Skype for Business and/or Office365?

Resolution:For LYNC please download, unpack and import the attached LyncProvisionDeviceParams. For Skype for Business Online / O365 please set the EnableDeviceUpdate to false as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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