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Polycom Trio 8800 can not call point-to-point video

Occasional Contributor

Polycom Trio 8800 can not call point-to-point video

Hi All,

I have trio 8800 collabs kit registered to Lync Server 2013, when I tried to point-to-point call with lync client, but everytime they picked up the call droped.
But when I start conference call and add participant it going well.
Did anybody here has same experience?
Lync Server 2013 ver 5.0.8308.992
Polycom Trio 8800 ver

Best regards,
Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom Trio 8800 can not call point-to-point video

Hello @fkinandung,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Also the VoIP FAQ can be utilized


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2