Plantronics + Polycom. Now together as Poly Logo

Polycom Trio 8800 video settings

Frequent Advisor

Polycom Trio 8800 video settings



I am looking for the command to default video to off or stop on a Trio 8800 AV+ system running 


I would like all video to be stopped until the user in the room enables this manually. 

Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom Trio 8800 video settings

Hello @SR_MCSE,

welcome back to the Polycom Community.

Copy & Paste from the Trio 5.5.2 Admin Guide


Use video.callMode.default to begin calls as audio-video or audio only. By default, calls begin as
audio-video. After a video call has ended, the phone returns to audio-only.
If you set this parameter to audio, users can press a button on the RealPresence Trio to add video.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2