• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

below are the Phone details:

Phone ModelTrio 8800
Part Number3111-65290-001 Rev:A
MAC Address64:16:7F:1E:29:97
UC SoftwareVersion5.9.2.7553

 

Base profile i used skype for Business and tried to login trough Web and showing below error. 

3 REPLIES 3
HP Recommended

Hello @sivaramakrishna ,

 

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

As this stops you from using the Trio and if the above FAQ does not help you to troubleshoot I suggest you get this into support. Other community volunteers may be able to advise you further.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

Our records show INGRAM MICRO sold this unit back in 11/05/2017 so I assume this is not a day 1 issue.

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

When you say "tried to log in through web", do you mean you're trying to use the Web Sign In option from the touchscreen of the device? Or are you logging in to the web interface of the device and trying to sign in from there?

 

Also, are you signing in to Skype for Business Online, or on premises?

HP Recommended

Are you using interal PKI (certificates) on SkypeForBusiness? (assuming you're running onprem)

If so, make sure the root certs of your PKI are known on the TRIO. You can upload them from the web-console, or import them in a configuration file.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.