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Polycom Trio C60 Glitchy Dial Pad

DetroitRockCity
Occasional Visitor

Polycom Trio C60 Glitchy Dial Pad

I'm currently experiencing a glitchy dial pad and was wondering if any has had the same experience. I can dial out and receive a phone call while using Teams without a problem. However, whenever I try to use the dial pad to place a call nothing happens. To be more specific, after I enter the phone number that I wish to dial and press the call button, the displayed number disappears, and then the phone will reboot and return to the dial pad upon reboot. Has anyone seen this before? I'm currently using firmware 7.0.3.0517. Thanks

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom Trio C60 Glitchy Dial Pad

Hello @DetroitRockCity 

 

Welcome to the Poly Community. Your post was placed in the incorrect section and has been moved.


The phone should not reboot and we may want to look at this via our official support organisation but you may want to involve our partner Microsoft as they supply the Teams application running on our phones.

 

July 31. 2019 Question: How can I report Issues with Teams running on a Poly phone in Native Teams mode?

Resolution: Please collect the Logs as shown => here <=  and submit them to our Partner Microsoft. You will need to work with Microsoft for this via the explained method >here<.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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