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Polycom VVX 400 - v5.4.1 with Lync - strange icon - looks like a cross or + above the phone

SOLVED
greemew
Occasional Contributor

Polycom VVX 400 - v5.4.1 with Lync - strange icon - looks like a cross or + above the phone

Hello,

 

We have Polycom VVX 400 - v5.4.1 with Lync 2013 and have a strange icon appearing on the handsets - looks like a cross or + above the phone indicator.

 

The handset is working but I'm trying to find out what it means. It persists through setting DND, changing status etc.

 

I have attached a picture.

 

Thanks


Graeme

1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 400 - v5.4.1 with Lync - strange icon - looks like a cross or + above the phone

Hello Graeme,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 03, 2015 Question:Why is my VVX Phone displaying a icon next to Line Name when in LYNC mode?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom VVX 400 - v5.4.1 with Lync - strange icon - looks like a cross or + above the phone

Hello Graeme,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 03, 2015 Question:Why is my VVX Phone displaying a icon next to Line Name when in LYNC mode?

Resolution: Please check this post => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
greemew
Occasional Contributor

Re: Polycom VVX 400 - v5.4.1 with Lync - strange icon - looks like a cross or + above the phone

Thanks.

Message 3 of 3