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Polycom VVX 411 UC 5.7.1.1698 - Contact Syncronization Broken

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Occasional Visitor

Polycom VVX 411 UC 5.7.1.1698 - Contact Syncronization Broken

Contacts: Syncronizing continually displays in top right corner of our VVX 411 phones using Skype for Business Online. I JUST updated to the latest UC version 5.7.1.1698 and it has not resolved this issue. I've looked over the forums and there doesn't seem to be a fix for this.

 

The log gives error code over and over for it.

 Error occured for contacts info request .Response code = 152
0419001803

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom VVX 411 UC 5.7.1.1698 - Contact Syncronization Broken

Hello @SOCWA,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

Did you check the Exchange status?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Occasional Visitor

Re: Polycom VVX 411 UC 5.7.1.1698 - Contact Syncronization Broken

Hi,

 

Thank you for replying Steffen. Exchange Online is working okay and our other test phone, Yealink T48S is showing all of the contacts perfectly and displays no errors. The test VVX 411 phone we have shows the exclamation point in the top right corner flashing round-robin style between the time, the contacts: synchronizing message, and the red exclamation point.

 

It did this on the base firmware they came with and on the newest firmware we just updated them with yesterday. I looked at the forums and it looks like Polycom is unable to figure this issue out.

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom VVX 411 UC 5.7.1.1698 - Contact Syncronization Broken

Hello @SOCWA,

if an issue is not reported into Polycom via the proper channels we cannot determine if this is an environmental issue or an issue on our side.

 

I am personally not aware of any outstanding Contact Synchronization issues so you issue must be isolated to your setup.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4