Is there anyway to configure any of the Polycom VVX Skype for Buisness Online (-019) phones to display the "Name" of a S4BO Call Queue instead of the "PrimaryUri" which means absoluelty nothing to users. The issue is happening across all models. The Name is properly displayed within the Skype for Business client. Screenshot attached.
Hello @Onward,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
Stating the above I have seen similar post and advised the users to bring this to the attention of Polycom support.
I am unaware if anyone ever followed this up so please go ahead.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
5.8.2.4732
2200-48500-019
Skype for Business Online
S/N: 64167F1C3F72
BToE
Back and Log attached.
Hello @Onward,
This serial shows up as a Demo unit at least for your old ticket 1-10963705985.
For 1-10639610094 or 1-10700406211 you have worked with Tier 2 so this is the route I suggest for you.
Once this is with Polycom support we can look at the root cause.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Both Microsoft and Polycom haved confirmed this is a well known issue. After working with Microsoft and Polycom I'm still unsure wheter the issue is on the Microsoft or Polycom side and wheter each party intends to do anything about it. There is no resolution at this time other than instructing users to refere to the Skype for Business Desktop Client to observe the incoming call queue there instead of the phone.
Hello @Onward,
have you got a Polycom SR reference for this?
I asked the original poster to get this into Polycom support and usually either the Original poster or someone from Polycom will respond in the community to let every one know of the outcome.
Best Regards
Steffen Baier
Polycom Global Services
I'm Just posting on here as i'm also having this issue with Queue/Attendant not displaying the name on the handset only the SIP URL, Just the SfB client displays the correct Queue
I eagerly await the resolution also
Hello @DavidZed ,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
As the original poster never followed this up and nobody else posted a Polycom ticket reference I am unaware if this made it into our support.
The next step for you, if you think this is urgent, would be to get this to support.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services