• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello @Bob Smith ,

 

welcome to the Polycom Community.


I am sorry that you believe we are wasting everybody's time but these fundamentals need to be provided.

 

As you can see from the lack of feedback users are either not interested in following this up or else.

 

Please work with your Polycom reseller as outlined already and quote EN-120530

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
Polycom can easily reproduce this issue themselves, no need for everyone to be sending all this info to trouble shoot. Go back to R&D and test with them. Nobody is paying me to do testing for things that should work.
HP Recommended

Hello @Bob Smith ,

 

you may misunderstanding this.

 

First of all Polycom passed the 3PIP certification with our Partner Microsoft so this must have been missed on one end or another.

 

As already provided we have this open on our end as EN-120530 but as far as I am aware there are no active cases logged against this.

 

Based on this the priority for a potential fix depends on multiple factors.

 

Opening a case will get you access to our support team which then can keep you up to date with the progress and potentially enable you access to the beta program.

 

In addition it allows Polycom to ensure that your installation actually uses the correct SKU or has the relevant licenses in place to be able to use the phone with Skype for Business.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.