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Polycom VVX Skype for Business Online Call Queue PrimaryUri vs Name

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Polycom Employee & Community Manager

Re: Polycom VVX Skype for Business Online Call Queue PrimaryUri vs Name

Hello @Bob Smith ,

 

welcome to the Polycom Community.


I am sorry that you believe we are wasting everybody's time but these fundamentals need to be provided.

 

As you can see from the lack of feedback users are either not interested in following this up or else.

 

Please work with your Polycom reseller as outlined already and quote EN-120530

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 11 of 13
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Occasional Advisor

Re: Polycom VVX Skype for Business Online Call Queue PrimaryUri vs Name

Polycom can easily reproduce this issue themselves, no need for everyone to be sending all this info to trouble shoot. Go back to R&D and test with them. Nobody is paying me to do testing for things that should work.
Message 12 of 13
Polycom Employee & Community Manager

Re: Polycom VVX Skype for Business Online Call Queue PrimaryUri vs Name

Hello @Bob Smith ,

 

you may misunderstanding this.

 

First of all Polycom passed the 3PIP certification with our Partner Microsoft so this must have been missed on one end or another.

 

As already provided we have this open on our end as EN-120530 but as far as I am aware there are no active cases logged against this.

 

Based on this the priority for a potential fix depends on multiple factors.

 

Opening a case will get you access to our support team which then can keep you up to date with the progress and potentially enable you access to the beta program.

 

In addition it allows Polycom to ensure that your installation actually uses the correct SKU or has the relevant licenses in place to be able to use the phone with Skype for Business.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 13