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Polycom VVX501 wont sign into Skype For Business On Prem

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Occasional Visitor

Polycom VVX501 wont sign into Skype For Business On Prem

Hi

 

During lockdown we had to renew our root domain cert, which may or may not be related to this issue. When we slowly started coming back to site, when these phones were rebooted they would not sign into SfB on prem.

 

We have older type Polycom phones and these are fine, i have been through support forums and looking how to workaround the certificate (if it is that) and im at an impasse. I upgraded the firmware to the latest, with no joy there either. I have attached the log which shows SSL errors. These phones all worked out the box when we first got them but now all of them when rebooted do not sign in. Oh and we have a site powerdown in 2 weeks!.

 

Any help would be really appreciated as im pulling my hair out (whats left!).

 

Thanks

Julian

Message 1 of 5
4 REPLIES 4
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Polycom Employee & Community Manager

Re: Polycom VVX501 wont sign into Skype For Business On Prem

Hello @Jules ,

 

Welcome to the Poly Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.

 

Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?

Resolution: Have a look => here <=

 

The above outlines some troubleshooting steps so you can adjust the logging and check for issues.

 

If this is urgent please work with your Poly Reseller GECDF-ScanSource UK Ltd who sold this VVX back in 5/14/2018


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

As the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
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Occasional Visitor

Re: Polycom VVX501 wont sign into Skype For Business On Prem

Hi

 

Thanks for the response, i will contact the reseller and we are happy to pay for this support case as we have about 40-60 of these devices!.

 

Cheers

Julian

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: Polycom VVX501 wont sign into Skype For Business On Prem

Hello @Jules ,

 

start with checking the suggested FAQ maybe you spot something.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Visitor

Re: Polycom VVX501 wont sign into Skype For Business On Prem

Hi

 

If anyone else has this issue with on Prem, i needed to downgrade or upgrade depending on the handsets to version 5.4.5.8726M. It signed in and worked a charm after that.

Message 5 of 5