Plantronics + Polycom. Now together as Poly Logo

Polycom cx600/3000 unable to login : Cannot connect to network. Check your network connection to ens

Muruga
Occasional Visitor

Polycom cx600/3000 unable to login : Cannot connect to network. Check your network connection to ens

Issue : Polycom cx600/3000 unable to login. VVX600 model working fine. Error on the phone : Cannot connect to network. Check your network connection to ensure that it is connected to the right port Phone Firmware version : 4.0.7577.4372 .Test-CsPhoneBootstrap is success.  Reset the pin and tried but no luck. Port reset from network end and no luck.Connected the working phone in non-working port – working fine (VVX600) .Connected the not working phone in working port – no luck (CX600/3000) .Hard reset the phone but no luck
Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom cx600/3000 unable to login : Cannot connect to network. Check your network connection to

Hello @Muruga,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here

Best Regards

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2