Hello,
My Polycom Trio 8800 will not log into Skype for business via the phone or web interface.
I have version ...
Phone ModelTrio 8800
Part Number3111-65290-001
Rev:A
MAC Address64:16:7F:1E:5D:CF
Wi-Fi
MAC Address64:16:7F:1E:5D:D0
Bluetooth
MAC Address64:16:7F:1E:5D:D1
IP Address158.107.142.22
UC Software Version5.5.3.3517
Updater SignatureReleaseSystem
My log info after I enter the credentials are here.
0515020324|lic |*|00|License expiry check in 86404 seconds 0515070000|prox |*|00|StdRet drvProximityLeafOnOff(Bool, unsigned int, proxMotionDetectCbT): Sending Proximity Detect with sensitivity 7 0515074101|copy |4|00|Configuration of URL failed 0515080341|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 0515080341|cfg |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7 0515080341|cfg |4|00|Prm|Invalid index 0 for array reg.X.auth.useLoginCredentials 0515080341|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.auth.useLoginCredentials" found, ignoring. 0515080341|cfg |4|00|Prm|Invalid index 0 for array reg.X.auth.loginCredentialType 0515080341|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.auth.loginCredentialType" found, ignoring. 0515080341|cfg |4|00|Prm|Invalid index 0 for array reg.X.address 0515080341|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.address" found, ignoring. 0515080342|app1 |4|00|[AppExchangeUiC::populateAutoDiscoverUrl] Internal & External EWS url's are empty 0515080351|copy |4|00|Configuration of URL failed 0515080351|cfg |4|00|Prov|Could not download file 64167f1e5dcf-web.cfg 0515080351|cfg |4|00|Prov|Uploading phoneWeb.cfg failed 0515080351|cfg |4|00|Prov|Update configuration failed
Please let me know what else I need to provide.
Thanks.
Gerry
Hello @Gerry Dahl,
welcome to the Polycom Community.
Your log is super short and I see this:
0515080341|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.auth.useLoginCredentials" found, ignoring. 0515080341|cfg |4|00|Prm|Invalid index 0 for array reg.X.auth.loginCredentialType 0515080341|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.auth.loginCredentialType" found, ignoring. 0515080341|cfg |4|00|Prm|Invalid index 0 for array reg.X.address 0515080341|cfg |4|00|Prm|Web configuration: Unknown parameter "reg.0.address" found, ignoring.
I would not expect to see these messages so someone played around with something causing this.
I suggest you factory reset the unit and do not add any kind of configuration and simply sign into the unit,
This is documented in the Skype for Business FAQ so please check these prior to any follow up posts.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services