We are currently moving our users from SFB on Prem to Teams only.Some of our reception and common area phones are polycom vvx 201 and 301.We have upgraded them to latest version 6.3.0 and have also bought CAP licenses for them on teams.We tried sigining into these polycom phones with a test account on teams and it fails.However when we downgrade the version to anything below 6.0 the phone can sign into SFB with test account.Are we missing something here?
Hello @Sruthi ,
Welcome to the Poly Community.
I can only suggest you check the logs.
Jan 17, 2017 Question: How can I troubleshoot simple Skype for Business, Office365 or Teams issues?
Resolution: Have a look => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Hello @Sruthi ,
Check your logs for this >here<
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier