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Polycom vvx601 intermitently signing in and out

SOLVED
Mr Lee
Occasional Contributor

Polycom vvx601 intermitently signing in and out

Running vvx601 on latest firmware and keeps signing in and out intermitently, when we ping the phone across out wan, we have latency gradually increasing frim 1ms to 63ms at which point the phone logs out.

The affected phones are on a second site connected by a point to point link to the front end pool, all the phones on the front end pool are not affected.

How can we analyse what the fault could be that is causing this, bandwidth is fine with no problem's.

The phone seems very sensitive to latency is there a uc setting that would allow the phone to deal with higher latency, increased threshold perhaps?

Thanks I'm advance
L

What I need is to be able to identity what is causing this sudden latency,
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1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom vvx601 intermitently signing in and out

Hello @Mr Lee,

welcome back to the Polycom Community.

 

All of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" and never provided some form of feedback or answer.

 

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

 

RecentlyAnswered.PNG

 

In addition stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing. Please therefore always post the exact complete build id.

 

For your actual issue maybe post at least some kind of logs?

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom vvx601 intermitently signing in and out

Hello @Mr Lee,

welcome back to the Polycom Community.

 

All of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" and never provided some form of feedback or answer.

 

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

 

RecentlyAnswered.PNG

 

In addition stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing. Please therefore always post the exact complete build id.

 

For your actual issue maybe post at least some kind of logs?

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2