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- Re: Polycom vvx601 intermitently signing in and out
Create an account on the HP Community to personalize your profile and ask a question
12-21-2017 03:49 PM
The affected phones are on a second site connected by a point to point link to the front end pool, all the phones on the front end pool are not affected.
How can we analyse what the fault could be that is causing this, bandwidth is fine with no problem's.
The phone seems very sensitive to latency is there a uc setting that would allow the phone to deal with higher latency, increased threshold perhaps?
Thanks I'm advance
L
What I need is to be able to identity what is causing this sudden latency,
Solved! Go to Solution.
Accepted Solutions
12-21-2017 11:45 PM
Hello @Mr Lee,
welcome back to the Polycom Community.
All of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" and never provided some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.
In addition stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing. Please therefore always post the exact complete build id.
For your actual issue maybe post at least some kind of logs?
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
12-21-2017 11:45 PM
Hello @Mr Lee,
welcome back to the Polycom Community.
All of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution" and never provided some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently.
In addition stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing. Please therefore always post the exact complete build id.
For your actual issue maybe post at least some kind of logs?
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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