I have Polycom Trio 880 with destials :
Phone InformationPhone ModelTrio 8800
Part Number3111-65290-001 Rev:A
UC Software Version18.104.22.16832
when we have confrerence and the presenter share content, then the video or picture will be perfect form laptop or PC, but poor quality at Trio, only at trio
Do you have any idea ?
Hello @Deenka ,
Welcome back to the Poly community.
Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.
For your new issue both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up posts.
Additional questions are:
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