Solved: Possible to Convert "VVX 250 Skype for Business" t...

pitw · ‎06-03-2020

As we dont get any VVX 250 OBi Editions here in Switzerland (sold out...) my question is if its possible to buy some VVX 250 Skype for Business Phones and convert them to OBi Edition ?

There's a manual available here. Removed by a moderator as not officially supported by Poly. Please purchase the correct handset

Does the "VVX 250 Skype for Business" has the "Polycom UC Software" installed ?

Did somebody tried this with success ?

SteffenBaierUK · ‎06-03-2020

Hello @pitw ,

Welcome to the Poly Community.

From our "normal" FAQ:

Sep 03, 2019 Question: Can I convert a Poly VVX into ObiEdition or UC Software?

Resolution: The process is not officially supported by Poly.

If you want a VVX in Obi Edition please purchase the ObiEdition
If you want a VVX in UC Software please purchase a VVX in UC Edition

A Poly VVX250 in Skype base Profile is running the UC Software but as explained above it is not officially supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎06-03-2020

Hello @pitw ,

Welcome to the Poly Community.

From our "normal" FAQ:

Sep 03, 2019 Question: Can I convert a Poly VVX into ObiEdition or UC Software?

Resolution: The process is not officially supported by Poly.

If you want a VVX in Obi Edition please purchase the ObiEdition
If you want a VVX in UC Software please purchase a VVX in UC Edition

A Poly VVX250 in Skype base Profile is running the UC Software but as explained above it is not officially supported.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

pitw · ‎06-03-2020

Thanks. From what I'm "reading between the lines"; it should work but its fully in our responsibility - no guarantee from Poly

As its not our first phone firmware switch we'll take the risk and try it. Else we have a nice paperweight

PS: We got the link from Google FAQs - https://support.google.com/a/answer/9250113?hl=en (thats fo r what we need the OBi Edition)

Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

Re: Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

Re: Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?

Re: Possible to Convert "VVX 250 Skype for Business" to OBi Edition ?