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Pre-installing Polycom CX5500 drivers

Occasional Contributor

Pre-installing Polycom CX5500 drivers


Is it possible to mass install the Polycom CX5500 Conference Phone drivers using SCCM so that when a Polycom is plugged into a device for the first time, it doesn't have to install the drivers?




Message 1 of 3
Polycom Employee & Community Manager

Re: Pre-installing Polycom CX5500 drivers

Hello @dmorri,

welcome to the Polycom Community.

There are drivers => here <= which you can check if that works for you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: Pre-installing Polycom CX5500 drivers

Hi Steffen,

I did try installing those drivers on a machine that had never had the Polycom plugged in before, but when you plug in the device, it still has to complete the installation and it takes quite a while.

My manager was hoping that there is a way to install the drivers so that even if the device is plugged in for the first time, the driver is completely installed. I'm not sure that there is a way to do this though.

Message 3 of 3