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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi people,

 

I have one customer that use the Polycom Trio 8880 integrated with Skype for Business. The trio works fine, but has one problem we detected with the Skype APP Mobile.

 

When one user call to Skype User loged on Skype APP Mobile (iPHone ou Android), dosen't calling, only for Skype APP Mobile... on PC the call from Trio is OK.

 

Anybody Can help me?

 

Thanks

 

Daniel Rosa

 

 

3 REPLIES 3
HP Recommended

Hello Daniel Rosa,

welcome to the Polycom Community.

To my knowledge we do not support calls to or from a Skype consumer client.

 

The VVX range recently added support for this via the UC Software 5.5.2 release but the Trio still uses 5.4.5 so its not supported.

 

I cannot comment on the availability of a 5.5.x software for the Trio at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

The Trio are calling the Skype... but the Skype for Business on PC... its OK!

 

But when call to Skype for Business Mobile (iPhone and Andoid) dosen't work... do you understed? The same user with as logged on PC... it log on the APP Mobile.

 

I will send one attachment with the my firmware version... is the last possible...

 

Thanks

 

Daniel Rosa

HP Recommended

Hello Daniel Rosa,

what are you using to call to?

 

Skype for Business App on a Mobile device or a PC or a Skype Consumer app on a Mobile device or a PC and what is not working?

 

I suggest you get this into Engineering.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.