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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We have 2 trio 8800 phones. Both Trio 8800 can't sign in to Skype. We have tested other VVX 311 and 411 with the same settings and in the same network port-working fine. 
Logs from the phone and screenshots with configuration of the phones in the attached files. 
I see in the logs: "ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options." 
Handing out DHCP from a Cisco router CISCO3945 with IOS:(C3900-UNIVERSALK9-M), Version 15.4(3)M6a, RELEASE SOFTWARE (fc1) 

The DHCP pool is configured as follows: 

Removed as requested


VVX 311 and 411 work good with this settings. 


Please help to understand what is the problem with trio 8800.

3 REPLIES 3
HP Recommended

Hello @Ilia Basin,

welcome to the Polycom Community.

 

The Trio should work like the VVX in this case but somehow clearly does not. We cannot work this via the medium of a community forum so please work with your reseller.

 

Our records shows this to be MARVEL COMPUTER SOLUTIONS LIMITED which sold the Trio back in 14/06/2018

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi  @SteffenBaierUK!

 

I work in marvel's team. We opened a ticket 1-10121166191, but nobody answer. This is an urgent question - so I wrote to the community.

 

Regards,

 

Ilia

HP Recommended

Hello @Ilia Basin,

 

I can see someone responded at 08:04 and at 10:40 with a request for additional data but I have taken ownership of this and will work this with you.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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