Problems with old CX3000 phone

karolwatcher · ‎04-27-2020

Hello,

friends gave me the phone but I can’t connect it correctly. CX3000 - connected via Ethernet (working, as powered via Ethernet!), but when it loads shows as Network cable was not detected (despite being powered via that very same cable).

Normal troubleshooting - replaced cables, tried other phones in same socket, tried phone in another socket. Only thing that doesn't work is the phone...

What are the next steps I should take?

https://livenudecam69.com/

SteffenBaierUK · ‎04-27-2020

Hello @karolwatcher ,

Welcome to the Poly Community.

Factory restore the device as explained >here<

If this still fails, and you are sure the network connection is working we must assume it is defective. Only an RMA can be used to get a unit repaired.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Problems with old CX3000 phone

Problems with old CX3000 phone

Re: Problems with old CX3000 phone