I have about 10 VVX500 devices in our enviroment. We use a Polycom provisioning server to distribute firmware and configuration. With previous firmware releases, I have tested the updated firmware on my VVX before uploading and distributing the update via the provisioning server. I've managed to do this by going to the web console of my phone and updating via the Polycom hosted servers. To roll back, I'd simply re-power the phone and it would downgrade as per the firmware on the provisioing server.
I don't seem to be able to do this with UC 5.5.1. When updating via the web console, there appears to be an extra reboot during the upgrade process, so the phone just rolls back to the older firmware on the provisioning server straight away.
Can anybody suggest a method where I can load 5.5.1 onto my device only?
Current version on our provisioning server is 18.104.22.16870
MAC of the single device I'm trying to update: 0004F27314A3
welcome back to the Polycom Community.
We may change the way how our phones update and what reboots they require from time to time. Whilst this should not affect the usability of the phones this may now no longer work for your update procedure.
I suggest the following:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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