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Provisioning Server - Load UC 5.5.1 on one device only

Occasional Advisor

Provisioning Server - Load UC 5.5.1 on one device only

Hi there,


I have about 10 VVX500 devices in our enviroment. We use a Polycom provisioning server to distribute firmware and configuration. With previous firmware releases, I have tested the updated firmware on my VVX before uploading and distributing the update via the provisioning server. I've managed to do this by going to the web console of my phone and updating via the Polycom hosted servers. To roll back, I'd simply re-power the phone and it would downgrade as per the firmware on the provisioing server.


I don't seem to be able to do this with UC 5.5.1. When updating via the web console, there appears to be an extra reboot during the upgrade process, so the phone just rolls back to the older firmware on the provisioning server straight away.


Can anybody suggest a method where I can load 5.5.1 onto my device only?


Current version on our provisioning server is

MAC of the single device I'm trying to update: 0004F27314A3



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Polycom Employee & Community Manager

Re: Provisioning Server - Load UC 5.5.1 on one device only

Hello Frosty_NZ,

welcome back to the Polycom Community.

We may change the way how our phones update and what reboots they require from time to time. Whilst this should not affect the usability of the phones this may now no longer work for your update procedure.


I suggest the following:


  • download the new update and store in in a Sub Directory called \Update within your root drive,
  • create an individual <mac>.cfg and point via the APP_FILE_PATH="sip.ld" to the new directory aka APP_FILE_PATH="\Update\sip.ld"

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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