Provisioning to VVX310/400 and SfB Online

[romansv33]

Hi Folks,

I'm currently hosting an HTTP (IIS) provisioning server and have everything in a correct order. My VVX 310/400 phones are pulling their config (everything checks out under Status>Platform>Config). My 000000000000.cfg file points to a general config file which is only setting the api enable parameter and is setting the default password. On top of that, I'm running SfB Online, with CsIPPhonePolicy set to default, and set to null for provserver fields. Now for the issue I'm experiencing. MY VVX units pull the config, but completely diregard the lines I'm setting (api/pasword), I know my config files are fine because I'm copying them from another functional provisioning environment. Additionally my phone is BtoE'd to my machine and utilizing the client.

Any ideas what could be preventing my phones from not taking these in?

Any help appreciated.

Thanks

[SteffenBaierUK]

Why not post your configuration?

Replied via a mobile device

[romansv33]

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Default Master SIP Configuration File-->
<!-- For information on configuring Polycom VoIP phones please refer to the -->
<!-- Configuration File Management white paper available from: -->
<!-- http://www.polycom.com/common/documents/whitepapers/configuration_file_management_on_soundpoint_ip_phones.pdf -->
<APPLICATION 

APP_FILE_PATH="" 
CONFIG_FILES_VVX310="Configuration/config.cfg " 
CONFIG_FILES_VVX400="Configuration/config.cfg" 
CONFIG_FILES_3111-65290-001="Configuration/config.cfg" 
CONFIG_FILES="" 
SERVICE_FILES="" 
MISC_FILES="" 
LOG_FILE_DIRECTORY="" 
OVERRIDES_DIRECTORY="" 
CONTACTS_DIRECTORY="" 
LICENSE_DIRECTORY="" 
USER_PROFILES_DIRECTORY="" 
CALL_LISTS_DIRECTORY="" 
COREFILE_DIRECTORY="">

</APPLICATION>

<?xml version="1.0" encoding="utf-8" standalone="yes"?>
<!-- Generated lync.cfg Configuration File -->

<polycomConfig xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:noNamespaceSchemaLocation="polycomConfig.xsd">

<!-- VVX Configuration -->

<ALL
apps.restapi.enabled="1"
device.set="1"
device.baseProfile.set="1"
device.baseProfile="Lync"
device.auth.localAdminPassword="112233"
device.auth.localAdminPassword.set="1"
></ALL>
</polycomConfig>

Apologies for not posting this in main post.

[SteffenBaierUK]

Hello romansv33,

welcome to the Polycom Community.

I am nowhere near an editor to check the XML conformity of your configuration files so I can only suggest you check your logs and/or check if the cfg files are XML conform.

Simply try and get a backup of the phone. If there are non of your changes in it then the XML file is at fault.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[romansv33]

Is there a tool to check conformity? Is there a file in the root prov folder that these doc's rely upon (Xmlschema doc?)? I'm not seeing any errors in the phones logs, as a matter of fact I'm seeing a succesful config pull line. Dont these phones reject their config if something is not right in its formatting? What I find even more odd, is that I'm cloning configs from a working provisioning environment.