• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

A client is having problems with Skype for Business Response Groups and VVX phones running 5.4.4.3041 firmware.  The I can't find anything wrong in S4b, just the Monitoring reports indicating that the two internal devices cannot estabilish media.  In the phone log of the devices, I'm finding numerous entries like below:

 

0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=296 Pos=32 BLen=43
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=232 PLen-4=222800 Pos=32 BLen=91
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=304 Pos=32 BLen=43
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=165 PLen-4=171688 Pos=32 BLen=91
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=312 Pos=32 BLen=43

 

Kinda seems hand in hand with the following CDR failure:

The call was terminated after establishment due to a media timeout between the
two internal endpoints. This can be caused by a failure of one of the endpoints
or a loss of network connectivity

 

Any inspired thoughts?

Korbyn

1 REPLY 1
HP Recommended

Hello Korbyn,

welcome back to the Polycom Community.

 

Did you ever follow up this post => here <= as advised in the past?

In regards to your Customers issue i had a brief look internally and could find much reference to this log snippet.

 

In order to analyze this End Customer issue we would require a support ticket.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.