RTCP PacketLength extends past end of buffer

Korbyn · ‎07-28-2016

A client is having problems with Skype for Business Response Groups and VVX phones running 5.4.4.3041 firmware. The I can't find anything wrong in S4b, just the Monitoring reports indicating that the two internal devices cannot estabilish media. In the phone log of the devices, I'm finding numerous entries like below:

0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=296 Pos=32 BLen=43
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=232 PLen-4=222800 Pos=32 BLen=91
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=304 Pos=32 BLen=43
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=165 PLen-4=171688 Pos=32 BLen=91
0728175749|so   |4|00|soStream: RTCP PacketLength extends past end of buffer. Type=0 PLen-4=312 Pos=32 BLen=43

Kinda seems hand in hand with the following CDR failure:

The call was terminated after establishment due to a media timeout between the
two internal endpoints. This can be caused by a failure of one of the endpoints
or a loss of network connectivity

Any inspired thoughts?

Korbyn

SteffenBaierUK · ‎07-28-2016

Hello Korbyn,

welcome back to the Polycom Community.

Did you ever follow up this post => here <= as advised in the past?

In regards to your Customers issue i had a brief look internally and could find much reference to this log snippet.

In order to analyze this End Customer issue we would require a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you. In case this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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RTCP PacketLength extends past end of buffer

RTCP PacketLength extends past end of buffer

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