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Re: Pair Trio 8800 with Group 500

Highlighted
Advisor

Re: Pair Trio 8800 with Group 500

Hey Guys,

 

thanks sorry I did missed it in the Articel but I have also one G500 with HV20. With this one it is working.

 

But two other questions:

1) When I try to configure the Skype for Business via WebInterface it is greyed out can I enable it somehow?

2) Is it possible to connect a Trio to Skype for Business Online + a on premise PBX via SIP at the same time? If not is there an easy way for a user to switch?

 

Kind regards and thanks

Message 6 of 7
6 REPLIES 6
Highlighted
Advisor

Pair Trio 8800 with Group 500

Dear,

 

we got today our test environment a Group 500 + Trio 8800. We discussed with the distributor that we want to pair the Trio with the Group 500, how is this technical possible? Regarding the sales chat and a datasheet it should be possible within Q3 now?

 

Kind regards

 

Message 1 of 7
Highlighted
Polycom Employee & Community Manager

Re: Pair Trio 8800 with Group 500

Hello @Proxy00,

welcome to the Polycom Community.

 

This feature was added in the latest Trio 5.7.1 and GroupSeries 6.1.8 release

 

From the VoIP FAQ:

 

Aug 29, 2018 Question: Can I connect my Polycom Trio to a Polycom RealPresence GroupSeries?

Resolution: UC Software 5.7.1 Rev AB or later for Polycom Trio added support to connect to a GroupSeries running 6.1.8 or later. This also allows to use additional supported cameras via the GroupSeries.

 

More details can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Highlighted
Advisor

Re: Pair Trio 8800 with Group 500

Hey, I did update everything, the Group Series is Release - 6.1.8-430297 but I do not have the Trio mode.

If I go there to System mode I only have the Skype Mode

 

System Name:

GroupSeries 500

Edit

Model:

RealPresence Group 500

Hardware Version:

9

System Software: Release - 6.1.8-430297 Camera Software: Serial Number:   MAC Address:  

 
Message 3 of 7
Highlighted
Polycom Employee & Community Manager

Re: Pair Trio 8800 with Group 500

Your hardware is to old and therefore not compatible. This is specifically mentioned in the linked post.

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Highlighted
Esteemed Contributor

Re: Pair Trio 8800 with Group 500

Hi @Proxy00,

 

your GS500 is not supporting Trio integration because your hardware is too old! Minimum Hardware Version 20.

Message 5 of 7
Highlighted
Polycom Employee & Community Manager

Re: Pair Trio 8800 with Group 500

Hello @Proxy00,

 

once the Trio is paired and the GroupSeries is in Trio Mode all "old" functionality of the GroupSeries does no longer work.

 

The Trio and its compatible features are paired with the GroupSeries. All changes are made via the Trio.

 

In order to sign into Skype for Business and an openSIP server please consult the FAQ for the Hybrid Feature.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7