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Real Fully Reset a PolycomTrio 8800

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Occasional Contributor

Real Fully Reset a PolycomTrio 8800

How can I fully reset a Polycom Trio 8800?

 

- We removed the SfB logout button

- We configured a SfB button

 

now I wish to reset the whole stuff to factory. However regardless which option I tried in the menu it always comes back with the SfB username & password and can login.

 

So how can i fully remove everything on the device?

 

P.S.

We do not yet use a provisioning server

 

 

Message 1 of 3
2 REPLIES 2
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Polycom Employee & Community Manager

Re: Real Fully Reset a PolycomTrio 8800

Hello Bastian,

Did you try:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Contributor

Re: Real Fully Reset a PolycomTrio 8800

Yes, I tried all the options in the menu on the phone.  I also tried the multi key function during the boot process (use 4 fingers in every corner, ...). None of them cleared out the SfB stuff.

Message 3 of 3