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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

We're using a total of 9 Polycom RealPresence Trio 8800 at versions 5.4.3.2007 and 5.4.3.2342 and Skype For Business Client 16.0.7030.1023 on Windows 7 SP1. The server is SfB 2015.

 

The Trios work well mostly, but we are not able to use "Present Desktop" as soon as a RealPresence Trio is in the conversation. The presenting client stays on "Connecting..." for a couple of seconds before cancelling the presentation without any notice. The Trio shows the "Displaying Content"-Menu for a split second before returning to the call menu, but never shows anything on screen. Present Desktop works well between SfB-Clients. Also, "Present Program" works well with the RealPresence Trio. 

 

Funnily enough, once a "Present Program" session is established, we can choose "Present Desktop" in the client during the active "Present Programm" session. This way, presenting the Desktop works.

 

Any ideas / hints?

 

Thanks!

2 REPLIES 2
HP Recommended

We are experiencing the same issue.  We've just deployed two units one is on the .2007 firmware the other is on the last firmware that has a known error with reboots.  Neither one are about to display content with SfB on the LCD panel in the room.  Everyone else on the SfB meeting sees the content fine.

HP Recommended

Hello all,

welcome to the Polycom Community.

The community's Skype FAQ contains this post here:

Jun 15, 2016 Question:Unable to receive content from a Skype for Business 2016 client

Resolution:The RealPresence Trio 8800 does currently not support VBSS. please check => here <= as a workaround


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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