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RealPresence Trio 8800 / Visual+ camera compatibility list

Occasional Contributor

RealPresence Trio 8800 / Visual+ camera compatibility list



I am trying to make our 8800 work with Logitech ConferenceCam but no luck so far - i can see its image on the local side but the remote party does not get the video feed. Is there any way to make this work? Is there a list of cameras that would work well with the 8800?




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Polycom Employee & Community Manager

Re: RealPresence Trio 8800 / Visual+ camera compatibility list

Hello Peter,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?

Resolution:Only the Logitech C930 is supported using a Polycom Trio 8500 with the Visual+ using any software later than 5.5.3. The Polycom EE MSR Camera is supported together or the Logitech C930 using a Polycom Trio 8800 and any software later than 5.5.3.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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