RealPresence Trio 8800 / Visual+ camera compatibility list
I am trying to make our 8800 work with Logitech ConferenceCam but no luck so far - i can see its image on the local side but the remote party does not get the video feed. Is there any way to make this work? Is there a list of cameras that would work well with the 8800?
May 15, 2017 Question: Can I use another USB camera with Polycom Trio Visual+?
Resolution:Only the Logitech C930 is supported using a Polycom Trio 8500 with the Visual+ using any software later than 5.5.3. The Polycom EE MSR Camera is supported together or the Logitech C930 using a Polycom Trio 8800 and any software later than 5.5.3.
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Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's