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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Team,

 

I have just purchased the Realpresence Trio 8800 product.

 

I have followig issues

 

1. I was able to connect to Skype but the Skype call is not going through there is no trasmitting of voice and nor I am able to hear the other persons voice.

 

The Application software version is 5.4.3.2400

 

2. On windows 10 it is not getting recognized via USB or Bluetooth

 

3. The Receiver icon is disabled. when clicked I see the service unavailable.

 

4. I am unable to use the USB stick on trio 8800.

 

Help is appreciated

 

Regards,

Arrmaz

1 REPLY 1
HP Recommended

Hello Arrmaz,

welcome to the Polycom Community.

Please upgrade to a currently supported software version like UC Software 5.4.5

 

In addition:

 

  • Did you enable Bluetooth?
  • Can you attach a backup of your configuration once upgraded?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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