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RealPresence Trio 8800


RealPresence Trio 8800

Hello Team,


I have just purchased the Realpresence Trio 8800 product.


I have followig issues


1. I was able to connect to Skype but the Skype call is not going through there is no trasmitting of voice and nor I am able to hear the other persons voice.


The Application software version is


2. On windows 10 it is not getting recognized via USB or Bluetooth


3. The Receiver icon is disabled. when clicked I see the service unavailable.


4. I am unable to use the USB stick on trio 8800.


Help is appreciated




Message 1 of 2
Polycom Employee & Community Manager

Re: RealPresence Trio 8800

Hello Arrmaz,

welcome to the Polycom Community.

Please upgrade to a currently supported software version like UC Software 5.4.5


In addition:


  • Did you enable Bluetooth?
  • Can you attach a backup of your configuration once upgraded?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2