• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I've spend a couple of hours trying to get our RealPresence Trios (10 pieces) to automatically get the username and password (user credentials, not pin authentication) from the provisioning server and then use those user credentials to login to Skype For Business and Exchange (O365). We're using the newest Firmware 5.4.4AA

 

This has been working automatically when the credentials are entered via the Web interface. Via the Web Interface, I go to Settings -> Lync Sign In, choose "User Credentials", enter the email address as "Sign-In Address" and "User", enter the password, click on "Sign In" and I'm done. The phone logs into Lync and Exchange, can make/receive calls und displays new appointments.

 

I see from the pushed config that my changes via the web interface set the following values on the phone:

 

reg.1.auth.useLoginCredentials="1"
reg.1.auth.loginCredentialType="usernameAndPassword"
reg.1.address="room302@contoso.com"

 

I assume that the phone does not push back the reg.1.auth.password for security reasons, but couldn't find a confirmation for that in the Admin Guide.

 

When I provide this exact same config (inclusing reg.1.auth.password) via the Provisioning Server, the phone does not log in to Lync or Exchange. When I use useLoginCredentials="0", the trio logs into Lync but not into Exchange - it says "EWS not deployed" under Diagnostics -> Lync Status -> Exchange Client.

 

I've also tried to configure the username and password via options device.logincred.user and device.logincred.password, as these are shown to be the values used when selecting the login fileds in the web client. However, that also doesn't work

 

Any ideas how to get this to work?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello final,

welcome back to the Polycom Community.

Please use this details and replace the relevant parts with your credentials:

 

<test reg.1.auth.password="MyPassword" 
	reg.1.address="steff-vvx2@t2voice.co.uk" 
	reg.1.auth.userId="steff-vvx2" 
	reg.1.auth.domain="voice"  
	reg.1.auth.useLoginCredentials="0" 
	device.set="1"
	device.logincred.user.set="1"
	device.logincred.user="steff-vvx2"
	device.logincred.password.set="1" 
	device.logincred.password="MyPassword"
	device.logincred.domain.set="1"
	device.logincred.domain="voice" />



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

Hello final,

welcome back to the Polycom Community.

Please use this details and replace the relevant parts with your credentials:

 

<test reg.1.auth.password="MyPassword" 
	reg.1.address="steff-vvx2@t2voice.co.uk" 
	reg.1.auth.userId="steff-vvx2" 
	reg.1.auth.domain="voice"  
	reg.1.auth.useLoginCredentials="0" 
	device.set="1"
	device.logincred.user.set="1"
	device.logincred.user="steff-vvx2"
	device.logincred.password.set="1" 
	device.logincred.password="MyPassword"
	device.logincred.domain.set="1"
	device.logincred.domain="voice" />



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

thanks, those settings did it for me. I used domain.tld instead of domain though. Thanks a lot!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.