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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-02-2017 06:25 AM

HP Recommended

Hi,

 

We have 12 RealPresence Trio 8800 Units in our company, all on the latest firmware 5.4.5.9658. We use SkypeForBusiness Server 2015 on-premise and Exchange Online (Office 365).

 

After a couply of days (we mostly notice it on Mondays), the RealPresence Trio loses the connection to the exchange online calendar. It does not display appointments anymore. The Web-Interface under Diagnostic -> Lync Status -> Exchange Client shows "EWS not deployed". A reboot fixes the issue for the next couple of days.

 

Any ideas?

 

Thanks!

2 REPLIES 2

‎10-02-2017 06:41 AM

HP Recommended

Hello final,

welcome to the Polycom Community.

The current latest software is UC Software 5.5.2 Rel AC and has a fix for a known Exchange issue.

I suggest you upgrade to a currently supported version and test this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-02-2017 06:51 AM

HP Recommended

Hi Steffen,

 

Thanks for the quick reply. Can you post a link to the CAB file so I can publish the update via our SfB-Server?

Found it, thanks

 

Best,

final

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