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RealPressence Trio 8800 SIP and Skype for Business Simultaneous

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Occasional Visitor

RealPressence Trio 8800 SIP and Skype for Business Simultaneous

After we registered our PR Trio 8800 on our SIP server and were able to make calls like a normal phone, we lost the ability to be signed into our Skype for Business account, and we can no longer use the Visual+ accessory because of this.
How do we keep the phone signed into our SIP system, and also use the 8800 with our Skype for Business system?

Message 1 of 14
13 REPLIES 13
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Occasional Visitor

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

Just to clarify, here's what the Lync (Skype for Business) login page looks like. No "Sign In" Button.

 

 

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Polycom Employee & Community Manager

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

Hello ENoor,

welcome to the Polycom Community.

The community's Skype for Business FAQ contains this post here:

 Jan 25, 2016 Question:How many Lines can I register using Polycom phones with Lync Server / Skype for Business server ?

Resolution: You can register only one line when Lync is set as the base profile on the phone.

 

You can either run the Trio in SIP mode or LYNC mode but not both.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 14
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Occasional Visitor

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

My question is how do you use a conference phone in SIP & have the feature of using Lync (Skype)? Can you not configure a switch on the phone. I find this a waste of money if thats not the case.

Message 4 of 14
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Polycom Employee & Community Manager

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

Hello brownie6653,

welcome to the Polycom Community.

In its present form the RealPresence Trio does either SIP or LYNC / Skype for Business but not both at the same time.

 

We do not advertise the phone in such manner either and the fact is documented in the release notes.

 

This is how the phone currently works and all we can discuss within the community without a NDA in place.

 

If you are interested in more details please provide me with your complete details and what organisation you work for or at and I can get a Polycom Sales Engineer to contact you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 14
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Occasional Contributor

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

Steffen,

 

I was under the same impression as the OP.  This inpression wasn't just an educated guess on my part, I was led to belive that this would work by Polycom and their vendor.  Our techs have been working on a demo unit for over a week (the vendors just send documents and do not reply well to email or calls) and not until this post have I confirmed that these two VERY IMPORTANT features have to on two seperate profiles and will not work simultaneously.  

 

Message 6 of 14
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Polycom Employee & Community Manager

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

Hello GMENTECH21,

welcome to the Polycom Community.

Again if you are "assuming" this I am unable to help you as I can only state what is currently possible and advertised as such.

 

In its present form the RealPresence Trio does either SIP or LYNC / Skype for Business but not both at the same time.

 

We do neither advertise the phone in such manner and the fact is documented in the release notes.

 

This is how the phone currently works and all we can discuss within the public community without a NDA in place.

 

I am unsure who within Polycom has told you otherwise but this is wrong for currently released and supported software.

 

If you are interested in more details please provide me with your complete details and what organisation you work for or at and I can get a Polycom Sales Engineer to contact you.

 


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 14
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Polycom Employee

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

Simultaneous support of multiple registrations has been identified as a key customer ask and top priority for future consideration.

 

It's unfortunate that you were led to believe this was already supported.  But as Steffen pointed out the product documentation and the datasheet clearly points out that RealPresence Trio 8800 supports a single line registration only.

 

RealPresence Trio 8800 Datasheet:

http://www.polycom.com/content/dam/polycom/common/documents/data-sheets/realpresence-trio-data-sheet...

 

RealPresence Trio Deployment Guide for Skype for Business:

http://supportdocs.polycom.com/PolycomService/support/global/documents/support/setup_maintenance/pro...

 

 

Regards

Jochen Eidam

 

Polycom - Product Management

Message 8 of 14
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Occasional Advisor

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

I am in the process of deciding to buy 10 x Trio units for our meeting rooms and i must admit that Polycom has not made it clear enough that the Trio 8800 can only be use in one mode or another and does not support multiple SIP registration under the lync Profile.

 

I am trying hard to sell this to the Business, which will eliminate the need for a second device on the table - but the only option i see is  buying an E5/E3 licence from microsoft  which will give me cloud PBX capabilities. not even sure how this will interface with my current cloud PSTN provider.

 

Regards,

 

Heartlion

Message 9 of 14
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Polycom Employee & Community Manager

Re: RealPressence Trio 8800 SIP and Skype for Business Simultaneous

Hello Heartlion,

welcome to the Polycom Community.

Again I am unsure how we can make this clearer than it already is.

 

There is always development on this Product and if you are interested you can contact a Polycom reseller to be brought in touch with the Product Management team.

 

You will need to sign an NDA.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 14