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Realpresence trio join option not visible

pandemic
Occasional Visitor

Realpresence trio join option not visible

Hello,

 

our company just bought few RealPresence Trio devices and we have noticed that when we have created the meeting with the internal application, the join button is not visible. However if we do it with outlook, its showing correctly.

 

I would like to ask if someone know based on what Appointment properties the button is visible or not visible.

 

I can attach the properties of the meeting event which was created by our internal tool if it would help you.

 

Note: the internal application is calling EWS requests to create an event and using Lync Web Api to create conferencies. The url for joining to the meeting is working normally.

 

Note: we are using SfB servers and the versions is

5.4.5.9188. The type is Polycom RealPresence Trio 8800 KS

 

Thanks.

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Realpresence trio join option not visible

Hello pandemic,

welcome to the Polycom Community.

The community's Skype fot Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


I suggest you follow the Exchange Troubleshooting and then post at least some logs.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
pandemic
Occasional Visitor

Re: Realpresence trio join option not visible

Hi,

 

after searching through logs Ive found this:

 

000
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 0, device 2000
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 1, device 2000
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 2, device 2002
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 3, device 2002
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 2, device 2002
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 4, device 2000
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 0, device 2000
07-07 06:30:50.110 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 5, device 2000
07-07 06:30:50.110 V/AudioPolicyManagerBase( 127): setOutputDevice() setting same device 0000 or null device for output 2
07-07 06:30:50.670 F/PLCM ( 414): 0707083050|app1 |5|00|[cccpScheduledMeetingJoin] Input Link(sip: an.tran@tieto.com; gruu; opaque = app:conf: focus: id: YOEOUQL7;) Output Url(sip: an.tran@tieto.com; gruu; opaque = app:conf: focus: id: YOEOUQL7;) isCallLogRejoin(0) Subject Exist(1)
07-07 06:30:50.670 E/PLCM ( 414): 0707083050|sip |4|00|[C3pS0, C3pJoinScheduledMeeting] Invalid Focus Url obtained from Meeting Link. Not going through
07-07 06:30:50.670 D/AudioPolicyManagerBase( 127): getDeviceForStrategy() strategy 0, device 2000
07-07 06:30:50.670 V/AudioPolicyManagerBase( 127): getOutput() device 8192, stream 1, samplingRate 0, format 0, channelMask 3, flags 0
07-07 06:30:50.670 V/AudioPolicyManagerBase( 127): isCompatibleProfile device 2000 mSupportedDevices 607f
07-07 06:30:50.670 V/AudioPolicyManagerBase( 127): isCompatibleProfile device 2000 mSupportedDevices 7f
07-07 06:30:50.670 V/AudioPolicyManagerBase( 127): isCompatibleProfile device 2000 mSupportedDevices 70
07-07 06:30:50.670 V/AudioPolicyManagerBase( 127): isCompatibleProfile

 

the focus URL is same as the meeting created with outlook. can you please tell me what is wrong here?

 

BR,

An.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Realpresence trio join option not visible

Hello pandemic,

The above FAQ outlines what kind of logs we expect. The logs posted are not the ones we would utilize.

 

I suggest you open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4